All Systems Operational

About This Site

Welcome to ReferAll's home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service a note will be posted here.

Exports Operational
90 days ago
100.0 % uptime
Today
Document Uploads and/or printing Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
None expected Operational
System Unavailable for this period of time Operational
Activities Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 11, 2020

No incidents reported today.

Jul 10, 2020
Resolved - Dev team have advised all working as it should be.
Jul 10, 14:36 UTC
Investigating - The Quarterly Report selection (Q1 - Q4) is not pulling in the correct date ranges.
The Development Team are aware and investigating.
Please manually select your quarterly date range for the time being.
We will update this page as soon as possible.
Many thanks
ReferAll Team
Jul 9, 15:25 UTC
Jul 9, 2020
Jul 8, 2020
Completed - The scheduled maintenance has been completed.
Jul 8, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 14:03 UTC
Scheduled - We are undertaking a brief maintenance slot of 30 minutes from 06:00 hrs on Wednesday 8th July 2020.
The system will be available again at 06:30 hrs.
Many thanks for your cooperation.
ReferAll Team
Jul 7, 13:58 UTC
Jul 7, 2020
Completed - The scheduled maintenance has been completed.
Jul 7, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 3, 16:33 UTC
Scheduled - We will be undergoing scheduled maintenance on Tuesday 7th July 2020 from 06:00 hrs.
The maintenance will take an hour to complete and the system will be unavailable during that hour.

Link to Release note is : https://support.refer-all.net/release-notification-for-tuesday-7th-july-2020

Kind Regards
ReferAll Team
Jul 3, 11:09 UTC
Jul 6, 2020
Resolved - Access is now restored. Once we have the report from our data centre, we will post to this page.

Many thanks and on behalf of ReferAll, we apologise for any inconvenience this has caused.
Jul 6, 19:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 6, 19:11 UTC
Investigating - We are aware of an issue that is affecting all users, relating to access of ReferAll. Our data centre providers have identified the issue as being associated with the WWW firewall.

The data centre team are currently working to get this back up and running as soon as possible.

We will keep notifications coming via this page.

We apologise for any inconvenience this may cause.
Jul 6, 19:11 UTC
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 1, 16:13 UTC
Scheduled - We are undertaking maintenance briefly at 20:00 hrs .
The system will be unavailable for 30 mins only.
Kind Regards ReferAll Team
Jul 1, 16:04 UTC
Jun 30, 2020
Resolved - The issue was resolved yesterday and the Development team have been monitoring and are happy that Exports and Document Uploads are working as expected.
Jun 30, 13:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 13:53 UTC
Update - We will be resolving the issue with Exports and Document Uploads at 14:00 hrs today (Mon 29th June 2020) - there will be an interruption to normal service at 14:00 hrs for 5 minutes. If possible could you please logout just before 14:00 hrs and then log back in around 14:05 hrs.
Apologies for the inconvenience.
Kind Regards ReferAll Team
Jun 29, 12:13 UTC
Investigating - The Development team are looking into an Exports issue - Exports are running but when you click Download nothing happens.
This issue is also affecting Document Uploads ie: attaching a file to a Referral record.
We have identified the cause and will be rectifying asap. We will keep you updated.
Many thanks for your patience whilst this is being done.
Kind Regards ReferAll Team
Jun 29, 11:13 UTC
Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 06:00 UTC
Scheduled - We will be undergoing scheduled maintenance on Monday 29th June 2020 from 6am - it should take no longer than 1 hour to complete. The system will be unavailable between 0600 hrs and 0700 hrs.

Kind Regards ReferAll Team
Jun 26, 14:58 UTC
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.